Versand
Shipping Policy
Thank you for shopping with SURVIVAL LAB. Please review the shipping details below before placing your order — particularly the delivery time, which is longer than a domestic warehouse would be, for the reason explained below.
Where We Ship From
SURVIVAL LAB is operated from Daegu, Republic of Korea. We are a retailer, not a manufacturer, and our products are shipped directly from our supplier partners' warehouses rather than from a warehouse of our own. This keeps prices down, and it is also why delivery takes longer than same-country shipping. We would rather tell you that up front than surprise you after you have paid.
Processing Time
Orders are typically processed within 1-3 business days after payment is confirmed.
Order Cut-Off Time
Orders placed before 5:00 PM Korea Standard Time (KST, UTC+9) begin processing on the same business day. Orders placed after that time, at the weekend, or on a Korean public holiday begin processing on the next business day.
Shipping Time
Delivery typically takes 7-20 business days after processing, depending on your location and the item ordered. Some items may take longer during high-demand periods, customs processing, or carrier delays.
Business days do not include weekends or public holidays. The 7-20 business day range is a genuine estimate based on how these items actually move, not a best-case figure.
Shipping Costs
Shipping is free on every order to the countries we ship to. There is no minimum order value, and no separate shipping charge is added at checkout. The price you see on the product page is the price you pay, before any taxes or duties your own country may charge on import.
Tracking
Once your order ships, you will receive a confirmation email with tracking information where available. Tracking can take a few days to start updating after dispatch, and for some routes it updates only at major handover points rather than continuously. If your tracking has not moved for more than seven days, contact us and we will chase it.
Customs, Duties and Import Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are set by your own government, are the responsibility of the customer, and are not included in the item price. We cannot calculate them in advance or prepay them on your behalf, because the rates depend on your country's rules and can change.
If a parcel is refused at customs or returned because import charges were not paid, we will refund the item price once the parcel comes back to the supplier, less any costs the carrier charges for the return.
Incorrect or Incomplete Addresses
Please check your shipping address before completing checkout. If you notice a mistake, email us immediately at wordgarm@gmail.com — if the order has not yet been dispatched we can usually correct it. Once a parcel has shipped to an address you supplied, we cannot redirect it, and a parcel lost because of an incorrect address is not something we can refund.
Delays
Occasionally shipments are delayed by customs, weather, carrier issues, or other circumstances outside our control. We appreciate your patience and will help track down any shipment that appears significantly delayed.
If a parcel has not arrived within 30 business days of dispatch and tracking shows no meaningful progress, contact us and we will either resend the item or refund you in full — your choice.
Contact
If you have questions about your order's shipping status, email wordgarm@gmail.com or call +82 10-8467-9981. We reply within 1-2 business days.