FAQ

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–3 business days. Because items ship directly from our supplier partners, delivery typically takes 7–20 business days depending on your location. See our Shipping Policy.

Where do you ship from?

Our products are shipped directly from our supplier partners' warehouses. SURVIVAL LAB is operated from Daegu, Republic of Korea.

Can I return an item?

Yes — we offer a 30-day return policy. Customers are responsible for return shipping unless the item arrives defective or damaged, in which case we cover it. Full details are in our Return & Refund Policy.

How do I track my order?

Once your order ships, you'll receive a confirmation email with tracking information where available.

What payment methods do you accept?

All available payment options are shown at checkout before you pay.

How do I contact you?

Email wordgarm@gmail.com or use our Contact form. We reply as soon as we can.